DEWA, or the Dubai Electricity and Water Authority, provides essential utility services to homes in Dubai. The organization always focuses on transparency and customer facilitation. That is why DEWA has made managing your services and payments easier with its mobile app.
Using the DEWA app, you can access a wide range of features without the need to wait in long lines at the DEWA office. In this guide, we will walk you through everything you can do with the DEWA mobile app.
DEWA Smart App Dubai Overview
The DEWA app is designed to be easy to use and convenient for residents in Dubai. Whether you need to check your electricity bill in the UAE or pay it online, the app offers a variety of services.
The app is available in multiple languages, which makes it ideal for both UAE nationals and expats. While it was first launched in 2012, it has recently undergone a major update with many new features.
Here’ is a quick overview of the main features of the DEWA app:
· Multitasking Split View for iPads
The app now supports multitasking on iPads, which allows you to use it alongside other apps seamlessly.
· Improved Security
The app includes advanced security features to ensure your data is protected with the latest privacy measures.
· 3D Touch Support
On iOS devices, you can access the app by pressing the app icon firmly, thanks to 3D Touch functionality.
· Touch ID Login
For added convenience and security, you can now log into the app using your fingerprint.
· Updated Dashboard Design
The app features a new and modern dashboard for a better user experience.
· Easy Registration
Registering on the DEWA app has been simplified, which makes it easy to set up and access your account.
· Compatibility with iOS 11
The app works with older versions of iOS, including iOS 11, to make it more accessible to a wider range of users.
DEWA Smart App Dubai Services
The DEWA Smart App offers a wide range of features that make managing your utilities easier and more convenient. Whether you need to pay DEWA bills, track consumption, or request services, the app lets you do it all from the comfort of your home, anytime and anywhere.
One of the standout features is Hayak, a live chat service that provides real-time customer support for any questions or issues.
The app works seamlessly on both Android and iOS devices. You can also access it on other platforms like Huawei AppGallery, smartwatches, tablets, and smart TVs.
Here is a look at the key features and services that make the DEWA Smart App a must-have for residents in Dubai.
1. Smart Response Service
The Smart Response feature allows you to instantly report any interruptions to your electricity or water services. Just tap the “Smart Response” button, select your language, and submit your report. You can track the progress of your complaint in real time, making it easier to stay updated.
2. Monitor Utility Consumption
The app lets you track your electricity and water consumption in real-time. This feature helps you understand your usage patterns and make changes to reduce energy consumption.
You can also compare your usage with the average consumption in your neighborhood. Moreover, the app allows you to manage multiple accounts, which makes it ideal for households with several properties.
Also, read How to reduce DEWA bills in Dubai.
3. Activate/Deactivate Connections
When moving into a new home, you can easily activate your water and electricity supply through the app without needing to visit a DEWA office. Similarly, you can deactivate services when moving out, simplifying the process during transitions.
4. Tariff Calculator
The app includes a tariff calculator that estimates your monthly water and electricity charges based on your usage. Simply input the electrical appliances in your home, and the app will give you a rough estimate of your bill, helping you manage your expenses.
5. Temporary Connection for Events
UAE nationals can apply for a temporary electricity connection through the app. These temporary connections can be used for special events like weddings or public gatherings. The application process is quick and easy, allowing you to arrange the connection within minutes.
6. Building and Demolition NOC
Builders and developers can use the app to apply for Electricity/Water No Objection Certificates (NOC) needed for permits. Whether it is for a new building or for demolition, the process is quick and efficient, which allows you to receive the NOC in just 3 to 5 working days.
7. EV Charging Station Locations
The DEWA app shows the locations of charging stations throughout Dubai for electric vehicle (EV) owners. You can register and purchase charging tickets directly from the app and easily find a nearby charging spot.
8. Update Personal Information
The DEWA app makes it simple to update your contact information and property details or even switch between personal and business accounts. It is a convenient feature that eliminates the need to visit customer service centers.
9. DEWA Store
The DEWA Smart App also includes a “DEWA Store,” where you can access exclusive discounts and deals across Dubai in areas like healthcare, shopping, and home services. It is a great way to save money while enjoying the benefits of being a DEWA customer.
Additional DEWA Smart App Dubai Services and Features:
Apart from the features and services mentioned-above, the app offers the following:
- ePay for clearance certificates and move-in services
- Green Bill Registration to support environmentally friendly billing options
- Disconnection Notices to keep you informed of any service interruptions
- Job Seeker Enrollment for job-related services
- QR Code Reader for easy access to information and services
- Connection Estimates to help you estimate the cost of new connections
- Account Statements for a complete overview of your utility usage and payments
Frequently Asked Questions
How can I pay my DEWA bill through the app?
You can pay your DEWA bill using the DEWA Smart App on iOS, Android, Google Play, and the Huawei App Store. The available payment options include:
Credit/Debit Cards: You can pay up to AED 750,000 in one transaction.
Apple Pay: You can pay up to AED 500,000 in a single transaction.
How do I register for the DEWA Smart app Dubai?
To register for the DEWA app, follow these steps:
- Visit the official DEWA website.
- Go to the login page and select the “Consumer” category.
- Choose either a UAE Pass or DEWA ID, depending on what you have.
- If you don’t have a DEWA ID, click on “Create an Account.”
- Enter your business partner number or account number, then click “Register.”
What does the DEWA bill include?
The DEWA bill covers charges for water, electricity, sewage, and housing fees. The property owner is responsible for the housing fee, but tenants must pay 5% of it.
What happens if I fail to pay my DEWA bill?
If you don’t pay your DEWA bill by the due date, your services may be disconnected after 14 days. DEWA will send you three reminders before disconnection. If your service is disconnected, it will be restored within 4 hours once the bill is paid.
Conclusion
The DEWA Smart App is designed to save you time, effort, and money. With its user-friendly interface and numerous services, you can easily manage your electricity and water needs, all from the palm of your hand.
