Moving into Dubai and getting used to a new lifestyle can be challenging for all us. You have to learn how things work here and how to do routine life things. One of those things is how to pay DEWA bills in Dubai. You might have questions like where can you pay those bills? What payment options are available? Can you pay bill on someone’s behalf?
Well, you will get all your answers in our guide on how to pay DEWA bills in Dubai.
How to Pay DEWA Bills in Dubai?
Founded in 1992 by Sheikh Maktoum bin Rashid al Maktoum, the Dubai Electricity and Water Authority (DEWA) was created by combining the Dubai Water Department and the Dubai Electricity Company.
DEWA allows customers to pay their electricity and water bills easily, either online or at customer service centers, to make the process quicker and more convenient. Here are the different ways you can pay your DEWA bills:
1. DEWA Smart App
In addition to using the DEWA website, customers can easily pay their bills through the DEWA Smart App. This user-friendly, multilingual mobile application lets you check and pay your monthly electricity and water bills without needing to visit a customer service center.
You can download the DEWA Smart App on both Android and iOS devices to make bill payment convenient and accessible. The app not only allows you to pay your bills but also helps you track your bill requests and compare your current charges with previous months.
Also, it features a High Water Usage Alert to help you monitor your water consumption. Overall, the DEWA Smart App is a great tool for managing your utility payments effortlessly.
2. EPAY
If you do not have the app, you can still pay your bills through the DEWA website. It is an easy process as you can just create an account and log in with your new DEWA ID. You can also use your UAE passport or Dubai ID for access.
Remember, this service only accepts GCC cards. Additionally, you can pay up to AED 200,000 in one transaction. If your bill is higher than that, you can split your payments into multiple transactions to cover the full amount.
3. DubaiNow
You can also use the DubaiNow app to pay your electricity and water bills. This unique app from the Dubai Government offers access to over 115 services from both private and public sectors.
In addition to bill payments, you can
- Check your traffic fines in Dubai,
- Renew your car registration,
- Add funds to your Salik account, and more.
4. EasyPay
The DEWA EasyPay system is a convenient way for customers to manage their payments after setting up information for multiple services. In order to get started, users need to obtain an EasyPay number from the website.
You can also check your DEWA bill for the past 12 months using the app. This service is available on both the website and the app, and you can log in with your DEWA online account or Dubai ID.
When it comes to payment options, EasyPay accepts ePay, DubaiNow, and both credit and debit cards. If you want to use the EasyPay service, simply log into your DEWA account and enter your EasyPay number. For bill payments, your contract account number will serve as your EasyPay number.
5. Banks
If you prefer the traditional way of paying your DEWA bills in the UAE, there are several options available through partner banks:
- Teller Counters: You can make your DEWA payments at the teller counters of banks that partner with DEWA.
- Bank Instalments: Banks like Emirates NBD, Emirates Islamic Bank, and Mashreq Bank offer installment plans for bill payments, making it easier to manage larger amounts.
- ATMs: Most banks in Dubai have ATMs that allow you to pay your DEWA bills directly.
- Direct Debit: This convenient option lets you set up automatic monthly payments that deduct your bill amount directly from your bank account. You can also use direct debit to make rent payments in Dubai.
- Phone Banking: If you have a bank account, you can pay your bills using the bank’s phone banking service.
Customers can pay their DEWA bills at any of the following banks in Dubai:
- Abu Dhabi Commercial Bank
- Abu Dhabi Islamic Bank
- Ajman Bank
- Arab Bank
- Citi Bank
- Commercial Bank of Dubai
- Dubai First Bank
- Dubai Islamic Bank
- Emirates Islamic Bank
- Emirates NBD
- Habib Bank AG Zurich
- HSBC Bank – Middle East
- National Bank of Fujairah
- National Bank of Umm Al-Quwain
- Ras Al Khaimah Bank
- Sharjah Islamic Bank
- Standard Chartered Bank
- First Abu Dhabi Bank
- United Arab Bank
6. MPay
MPay is a quick payment option for DEWA that is part of a UAE government initiative. It allows users to pay not only their DEWA utility bills but also other government services like Etisalat bills, Salik charges, traffic fines, and more.
If you want to use MPay, you need to register on the MPay website and provide your credit card information. Once registered, you can easily make your payments through the DubaiNow app.
7. Other Payment Options
In addition to the above-mentioned methods, DEWA customers can also pay their bills in other ways:
By Mail: Send a crossed cheque made out to the Dubai Electricity and Water Authority, along with the remittance advice for your bill.
Drive-Through Payments: You can pay your DEWA bills from your car at the Umm Ramool and Al Wasl Customer Happiness Centers.
Additionally, if you want to help a friend with their DEWA bill, you can do so on the DEWA website using their contract account number. Just remember, you will need to log in to access their account for payment.
How to Reduce Energy Bills in Dubai? Tips on Energy Saving
You can also minimize your energy bills by following these useful tips.
a. Reduce Cooling Costs
Residents in Dubai can take several steps to lower their cooling expenses:
Clean Air Conditioner Filters: Make sure to clean your air conditioner filters every three months to keep them running efficiently.
Set Your Thermostat Wisely: Keep your thermostat at 24°C and set it to “auto” mode.
Upgrade Older Units: If your air conditioner is over 10 years old, consider replacing it with a newer, energy-efficient model.
Use a Programmable Thermostat: Installing a programmable thermostat can help automatically adjust the temperature when you are not home.
Shade Your Space: Use awnings or drapes to block out the sun’s heat from your windows.
b. Energy-Saving Tips for Cooking
Cooking can consume a lot of energy if not done wisely. Here are some tips from DEWA:
- Use Minimal Water: Only use as much water as you need for cooking.
- Try Self-Cleaning Ovens: These ovens are more efficient because their thicker insulation helps retain heat better.
- Choose Microwave Ovens: Microwaves use less energy compared to regular ovens.
- Use Pressure Cookers: They require less energy than traditional pots and pans.
- Switch to Solar Water Heaters: Consider replacing electric water heaters with solar-powered options for greater efficiency.
- No Preheating Needed: Ovens don’t need to be preheated for broiling or roasting.
- Manage Your Water Heater: Turn off your water heater in the summer and only use it in the winter to save up to 50% on heating costs.
- Cool Food Before Refrigerating: Let hot food cool down before placing it in the fridge.
- Set Fridge and Freezer Temperatures: Keep your refrigerator at 4°C and your freezer at -18°C to save energy.
c. Saving on Lighting
In order to reduce lighting costs, DEWA suggests the following:
- Turn Off Unneeded Lights: Switch off lights when they are not in use, especially inefficient options like halogen and incandescent bulbs.
- Opt for Energy-Efficient Bulbs: Choose solar-powered, LED, or induction lamps for outdoor lighting, as they are much more efficient than traditional bulbs.
- Use Timers and Sensors: Lights equipped with timers or motion sensors can help cut down on energy usage.
- Replace with LED Bulbs: Consider swapping out regular lightbulbs for LED ones to save on electricity.
d. Water Conservation Tips
Water is a valuable resource, and you can reduce your energy bill by following these tips:
- Rinse Vegetables in a Bowl: Instead of running water, rinse your veggies in a pan.
- Install Faucet Aerators: These can cut water usage by up to 40% in kitchens and bathrooms.
- Turn Off the Tap: Don’t let the tap run while brushing your teeth or shaving in the morning.
- Run the Dishwasher Wisely: Only use the dishwasher when it is full, and limit rinsing before loading.
- Take Short Showers: Replacing baths with quick 4-minute showers can save on your electricity bill.
- Choose Energy-Efficient Dishwashers: Look for dishwashers with a 4 or 5-star ESMA energy efficiency rating.
- Buy Efficient Washing Machines: When purchasing a new washer, opt for a 4 or 5-star model, which can save 50% more energy and use 30% less water.
- Match Water Levels to Loads: Use the right amount of water for your washing machine’s load size.
Frequently Asked Questions
Does DEWA notify customers before disconnecting services for unpaid bills?
Yes, DEWA sends three reminders to customers who have overdue payments. These reminders are sent via SMS and to the customer’s registered email address. If you are moving out and want to disconnect your DEWA service, you can do so online or by visiting a DEWA Customer Happiness Center.
How can I check my past Dubai DEWA bill payments online?
If you want to view your previous DEWA bill payments, go to the official DEWA website and visit the View Bill page. Enter your account or premise number and click on “Enquire.” This is an easy way to check your payment history.
Summing it up
So, that was our guide on how to pay DEWA bills in Dubai. There are literally multiple options that make it convenient for you to pay your DEWA bills. For more interesting and informative articles, follow our blog.