Dubai Electricity and Water Authority (DEWA) supplies electricity and water throughout the Emirate. When you move into a new home in Dubai, setting up your DEWA account should be one of your first steps to ensure you have power and water in your new place. New users can easily create an account by following the steps provided by DEWA.
If you are changing your address within Dubai, you will need to transfer your existing DEWA account. This can be done online or through authorized service centers. The process is simple and quick if you have the required documents ready.
Where Can You Transfer DEWA Account in Dubai?
There are several ways to submit your DEWA transfer request:
- DEWA’s official website
- DEWA Smart App (available for iOS and Android)
- Self-service kiosks at Customer Happiness Centers
- Authorized offices under the Dubai Land Department
- RERA-approved property management offices
What Documents You Need to Transfer DEWA Account in Dubai?
Make sure you have the following information and documents when applying for the transfer:
- The date and time you plan to leave your current home
- Premise number of the home you are moving out of
- Premise number of the new home you are moving into
- Ejari number (if applying through DEWA digital channels)
- DEWA account number linked to your current address
- Trade license (if not issued by the Department of Economic Development)
- Copy of your passport or Emirates ID (required for GCC nationals or investors)
- Title deed of the new property (if you are the owner)
How to Apply Online for DEWA Account Transfer?
Changing your address in Dubai? You can transfer your DEWA account online without needing to visit a center. Below is a clear guide on how to complete the process using DEWA’s digital services.
Step 1: Fill Out the Online Form
- Start by logging into your DEWA account through the official website or by using UAE Pass.
- Enter the Ejari number for your new property.
- Provide the contract account number of your current property, along with your planned move-out date.
- Make sure all outstanding bills are cleared on your current account.
- Select the date when electricity and water services should be disconnected from your old property.
Step 2: Pay the Required Fees
DEWA service fees can be paid using any of the following methods:
- DEWA website or DEWA Smart App (available anytime)
- Tayseer (cheque deposit at Emirates NBD CDM machines)
- Local banks
- Noqodi
- Dubai Now app
- Etisalat payment machines
- ENOC or EPPCO stations
- Customer Happiness Centers (during working hours)
- Empay
Step 3: Manage the Security Deposit
The security deposit from your current property will be moved to the new one. If the new property requires a higher deposit, you must pay the remaining amount through any approved DEWA payment channel.
Step 4: Get Confirmation
After submitting the application, you will receive a reference number by SMS or email. This number helps track the status of your DEWA account transfer.
Charges for Starting Electricity and Water Services
DEWA applies specific fees when activating or deactivating services. Below is a breakdown of the costs:
- AED 200 for activation or disconnection (small meters)
- AED 600 for activation or disconnection (large meters)
- AED 20 as a knowledge fee
- AED 10 for registration
- AED 20 as an innovation fee
Service Activation Time
Service setup depends on the dates you select. Disconnection at the old address is done within 24 hours from the selected move-out date. Activation at the new address happens within 15 hours, once the security deposit is settled or transferred.
